Terms & Conditions

1. Definitions

For the purposes of these Terms and Conditions, the following definitions apply:

• "Platform" or "Website" refers to klik11.cam and all associated mobile-optimized interfaces, APIs, and services.
• "klik11," "we," "us," or "our" refers to the operator of the Platform.
• "User," "you," or "Player" refers to any individual who creates an account, accesses the Platform, or uses any of our services.
• "Account" refers to the personal user profile created by you to access our gaming and betting services.
• "Services" include all online casino games, live dealer games, sports betting markets, virtual sports, and any other gaming products offered on the Platform.
• "Funds" refers to money deposited into your Account balance, including real money deposits and bonus credits where applicable.
• "IDR" or "Rupiah" refers to the Indonesian Rupiah, the primary currency used on the Platform.

2. Eligibility and Account Registration

2.1 Age and Residency Requirements

To create an account and use klik11 services, you must meet the following eligibility criteria:

• You must be at least 21 years of age or older. We reserve the right to request proof of age at any time, and accounts belonging to underage users will be immediately suspended and funds forfeited.
• You must be a resident of Indonesia or located within Indonesian territory at the time of account registration and use.
• You must not be prohibited by law from participating in online gambling activities in your jurisdiction.
• You must not be a politically exposed person (PEP) or subject to international sanctions.

2.2 Account Registration Process

When creating an account on klik11, you agree to:

• Provide accurate, current, and complete information including your full legal name, date of birth, residential address, email address, and mobile phone number.
• Maintain only one account per person. Multiple accounts (also known as duplicate accounts) are strictly prohibited and will result in suspension of all accounts and forfeiture of balances.
• Keep your login credentials (username and password) confidential and secure. You are solely responsible for all activities that occur under your account.
• Notify us immediately if you suspect unauthorized access to your account.

2.3 Account Restrictions

We reserve the right to refuse registration, suspend, or terminate any account at our sole discretion if we suspect:

• False or misleading information provided during registration
• Violation of these Terms and Conditions
• Fraudulent activity, money laundering, or other illegal conduct
• Use of the Platform from a jurisdiction where online gambling is prohibited
• Self-exclusion request or responsible gaming concerns

3. Account Security and Verification

3.1 Know Your Customer (KYC) Verification

klik11 is committed to preventing fraud, money laundering, and underage gambling. As part of our regulatory obligations, we implement a comprehensive KYC verification process:

• Identity Verification: You must provide a clear, legible copy of your Indonesian KTP (Kartu Tanda Penduduk) or valid passport showing your full name, date of birth, photograph, and document expiration date.
• Proof of Address: A recent utility bill, bank statement, or government-issued document dated within the last three months showing your current residential address.
• Selfie Verification: A photograph of yourself holding your identity document next to your face for biometric matching.
• Source of Funds: In certain circumstances, we may request documentation proving the source of deposited funds, particularly for large transactions.

Verification typically processes within 1-24 hours. Until verification is complete, withdrawal privileges may be restricted. Failure to complete KYC verification within 30 days of the request may result in account suspension.

3.2 Two-Factor Authentication (2FA)

We strongly recommend enabling two-factor authentication on your account for enhanced security. 2FA requires a time-based code from your mobile device in addition to your password when logging in from an unrecognized device.

4. Deposits and Withdrawals

4.1 Deposit Methods and Limits

klik11 supports the following payment methods for Indonesian players:

• Bank Transfers: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata
• E-Wallets: OVO, DANA, GoPay, ShopeePay, LinkAja

Minimum Deposit: Rp 50,000 across all payment methods.
Maximum Deposit: No maximum for verified accounts; unverified accounts are subject to cumulative deposit limits.

All deposits must originate from payment accounts registered in your own name. Third-party deposits are prohibited and will be reversed.

4.2 Withdrawal Process and Timing

Withdrawal requests are processed according to the following guidelines:

• Minimum Withdrawal: Rp 100,000
• Maximum Withdrawal: Rp 100,000,000 per transaction; higher amounts may be split across multiple transactions
• Processing Time: Bank transfers process within 3 minutes to 2 hours during Indonesian banking hours (Monday-Friday, 08:00-16:00 WIB). E-wallet withdrawals are typically instant. VIP Gold members receive priority processing.
• Withdrawal Frequency: Standard accounts may make up to 3 withdrawal requests per day; VIP tiers enjoy higher limits.

Withdrawals can only be made to payment accounts that match the name on your klik11 account. We reserve the right to request additional verification before processing large withdrawals.

4.3 Anti-Money Laundering (AML) Policy

Deposits must be wagered at least one time (1x turnover) before withdrawal is permitted. This policy helps prevent money laundering and fraud. Accounts suspected of using the Platform solely for fund transfers without genuine gaming activity will be investigated and may be terminated.

5. Bonuses and Promotions

5.1 General Bonus Terms

klik11 offers various promotional bonuses including welcome bonuses, reload bonuses, cashback, free spins, and tournament prizes. All bonuses are subject to specific terms and conditions that must be read and accepted before claiming. Key general terms include:

• Wagering Requirements: Unless otherwise stated, bonuses carry a 20x wagering requirement on the bonus amount. For example, a Rp 1,000,000 bonus requires Rp 20,000,000 in total wagers before conversion to withdrawable funds.
• Game Contribution Rates: Different games contribute varying percentages toward wagering requirements. Slots contribute 100%, live casino games 10%, sports bets vary by odds (typically 50-100% depending on odds value).
• Maximum Bet Limits: While wagering bonus funds, maximum bet per spin or hand is typically Rp 50,000. Exceeding this limit may void the bonus and associated winnings.
• Expiration: Bonuses and their associated wagering requirements typically expire 30 days after issuance unless otherwise specified.
• One Bonus Per Household: Only one promotional bonus per person, household, IP address, and payment method is permitted.

5.2 Bonus Abuse Policy

We reserve the right to void bonuses, withhold winnings, and close accounts if we detect bonus abuse including but not limited to: creating multiple accounts to claim repeat bonuses, colluding with other players, exploiting software bugs, irregular betting patterns designed to circumvent wagering requirements, or any other activity deemed to be abusive or in bad faith.

6. Gaming Rules and Fair Play

6.1 Random Number Generation (RNG)

All casino games, slot games, and virtual sports on klik11 use certified Random Number Generator (RNG) systems that have been independently tested and verified by accredited third-party auditing agencies. Game outcomes are completely random, unpredictable, and cannot be manipulated by klik11 or any player.

6.2 Sports Betting Rules

Sports betting is subject to specific rules governing:

• Settlement: Bets are settled according to official results published by the respective sports governing bodies. In cases of abandoned, postponed, or voided matches, specific settlement rules apply as detailed in our Sports Betting Rules page.
• Live Betting: Live in-play bets are subject to brief acceptance delays. Odds change rapidly during live events; your bet is accepted at the odds displayed at the moment you confirm the wager.
• Maximum Payouts: Sports bets are subject to maximum payout limits which vary by sport, league, and market type. Accumulators and parlays have separate maximum payout caps.

6.3 Technical Malfunctions

In the event of technical malfunctions, system errors, or software bugs that result in incorrect game outcomes, incorrect odds, or incorrect balance displays, klik11 reserves the right to void affected wagers and restore accounts to their correct state. Players will be notified of such corrections.

7. Responsible Gaming Obligations

klik11 is committed to promoting responsible gaming practices and preventing problem gambling. We provide the following tools and resources:

• Deposit Limits: Set daily, weekly, or monthly deposit caps to control spending.
• Loss Limits: Define maximum loss amounts per specified time period.
• Session Time Limits: Configure automatic logout after a set duration to prevent extended gaming sessions.
• Self-Exclusion: Temporarily or permanently exclude yourself from accessing your account for periods ranging from 24 hours to permanent closure.
• Reality Checks: Receive periodic pop-up reminders showing your session duration and net profit/loss.

If you believe you or someone you know has a gambling problem, please contact our support team immediately or reach out to professional gambling counseling services. Gambling should be entertainment, not a source of income.

8. Prohibited Conduct

The following activities are strictly prohibited on klik11 and will result in immediate account termination and forfeiture of funds:

• Creating multiple accounts or using another person's account
• Providing false, inaccurate, or misleading information during registration or verification
• Depositing funds from stolen credit cards, fraudulent payment sources, or third-party accounts
• Collusion with other players to gain unfair advantage
• Using automated software, bots, or artificial intelligence tools to place bets or play games
• Exploiting software bugs, technical glitches, or system vulnerabilities
• Conducting money laundering or other financial crimes through the Platform
• Harassing, threatening, or abusing other players or customer support staff
• Reverse-engineering, decompiling, or attempting to access the Platform's source code or backend systems
• Using VPNs, proxies, or other tools to mask your true location or circumvent restrictions

9. Limitations of Liability

9.1 Service Availability

While we strive for 24/7 uptime, klik11 does not guarantee uninterrupted access to the Platform. We reserve the right to suspend services temporarily for maintenance, upgrades, security patches, or other technical reasons. We are not liable for losses incurred due to service interruptions beyond our reasonable control.

9.2 Third-Party Services

Games provided by third-party software suppliers (game studios) are governed by those suppliers' terms and conditions. klik11 is not responsible for errors, malfunctions, or disputes arising from third-party games, though we will assist in facilitating resolution where possible.

9.3 Payment Processing Delays

Delays in bank transfers or e-wallet transactions caused by the payment provider, Indonesian banking system disruptions, public holidays, weekends, or technical issues with third-party payment gateways are beyond klik11's control. We are not liable for such delays, though we will work with payment partners to resolve issues promptly.

9.4 Maximum Liability

To the fullest extent permitted by law, klik11's total liability to any user for any claim arising from use of the Platform shall not exceed the amount of funds deposited by that user in the six-month period preceding the claim, or Rp 10,000,000, whichever is lower.

10. Governing Law and Dispute Resolution

These Terms and Conditions are governed by international gaming regulations and the laws of the jurisdiction in which klik11 operates under license. By using our Platform, you agree to submit to the jurisdiction of those courts.

10.1 Dispute Resolution Process

In the event of a dispute, you agree to first contact klik11 customer support to seek an amicable resolution. Most disputes can be resolved through direct communication. If a resolution cannot be reached within 30 days, either party may escalate the matter to binding arbitration in accordance with international arbitration rules.

11. Amendments to Terms

klik11 reserves the right to modify, update, or amend these Terms and Conditions at any time. When material changes are made, we will notify users via email, on-site notification, or prominent notice on the Platform. Continued use of klik11 services after such changes constitute acceptance of the modified terms. It is your responsibility to review these terms periodically.

12. Contact Information

If you have questions, concerns, or require clarification regarding these Terms and Conditions, please contact our customer support team:

• Email: [email protected] (Plain text, not a clickable link)
• Live Chat: Available 24/7 via the Platform
• WhatsApp: Available 24/7 in Indonesian and English
• Support Hours: 24/7/365 across all Indonesian time zones (WIB, WITA, WIT)

Our support team typically responds within 2 minutes during peak hours and within 10 minutes during off-peak periods.