Privacy Policy

1. Introduction and Scope

This Privacy Policy applies to all personal data processed by klik11 ("we," "us," "our") when you visit our website at klik11.cam, create an account, use our gaming services, or interact with our customer support team. By using our Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

This policy is designed to comply with international data protection regulations including the General Data Protection Regulation (GDPR) principles, industry best practices for online gaming operators, and Indonesian data protection expectations. We take our privacy obligations seriously and have implemented comprehensive technical and organizational measures to safeguard your data.

2. Data Controller Information

klik11 acts as the data controller for all personal information collected through our Platform. As the data controller, we determine the purposes for which and the manner in which your personal data is processed. For privacy-related inquiries, data subject requests, or concerns about how your information is handled, please contact our Data Protection Officer using the contact details provided in Section 13 of this policy.

3. Information We Collect

3.1 Information You Provide Directly

When you register for a klik11 account, we collect the following personal information:

• Identity Information: Full legal name as it appears on your Indonesian KTP (Kartu Tanda Penduduk) or passport, date of birth, nationality, and government-issued identification numbers
• Contact Information: Email address, mobile phone number, residential address including street, city, province, and postal code
• Account Credentials: Username, password (stored in encrypted form), and security questions for account recovery
• Financial Information: Bank account details for deposits and withdrawals including bank name, account number, account holder name; e-wallet identifiers (OVO, DANA, GoPay account numbers)
• Verification Documents: Copies of identity documents (KTP, passport), proof of address documents (utility bills, bank statements), and selfie photographs for biometric verification

3.2 Information Collected Automatically

When you access our Platform, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (IMEI, MAC address)
• Connection Data: IP address, internet service provider (ISP), time zone setting, geolocation data, connection timestamps
• Usage Data: Pages visited, features accessed, games played, bet amounts and outcomes, session duration, click patterns, navigation paths
• Transaction History: Deposit and withdrawal records including amounts, dates, payment methods, transaction IDs, and processing status
• Communication Records: Live chat transcripts, email correspondence, support ticket history, phone call recordings (with your consent)

3.3 Information from Third-Party Sources

We may receive additional information about you from third-party sources including:

• Payment processors and banks for transaction verification and fraud prevention
• Identity verification services for KYC compliance and age verification
• Credit reference agencies for financial due diligence on high-value accounts
• Marketing partners (only if you have consented to receive promotional communications)
• Public databases and sanctions lists for regulatory compliance screening

4. How We Use Your Information

klik11 processes your personal data for the following legitimate purposes:

5. Data Sharing and Third Parties

klik11 does not sell your personal information to third parties. However, we may share your data with carefully selected third-party service providers and partners who assist us in operating our Platform:

5.1 Service Providers We Work With

• Payment Processors: Banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) that facilitate deposits and withdrawals
• Identity Verification Services: Third-party KYC providers that verify identity documents, perform biometric matching, and conduct background checks
• Game Providers: Software studios that supply casino games, live dealer tables, and sports betting platforms (they may collect gameplay data directly)
• Cloud Hosting Services: Infrastructure providers that host our servers, databases, and backup systems in secure data centers
• Customer Support Tools: Live chat platforms, email services, and ticketing systems that enable customer communication
• Analytics Providers: Services that help us understand user behavior, measure marketing effectiveness, and improve platform performance
• Marketing Partners: Only if you have consented to receive promotional content from third parties

5.2 Legal Disclosures

We may disclose your personal information when required by law or in good faith belief that such disclosure is necessary to:

• Comply with legal obligations, court orders, or regulatory requests
• Enforce our Terms and Conditions and investigate potential violations
• Detect, prevent, or address fraud, security issues, or technical problems
• Protect the rights, property, or safety of klik11, our users, or the public

All third-party service providers are contractually bound to protect your data, use it only for the purposes specified by klik11, and maintain confidentiality in accordance with international data protection standards.

6. Data Security Measures

klik11 employs industry-leading security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Encryption: All data transmissions between your device and our servers are protected by 256-bit SSL/TLS encryption. Sensitive data stored in our databases is encrypted at rest using AES-256 encryption.
• Access Controls: Personal data is accessible only to authorized personnel who require it to perform their job functions. Access is granted based on the principle of least privilege and is regularly audited.
• Secure Infrastructure: Our servers are hosted in Tier III+ certified data centers with physical security, redundant power, climate control, and 24/7 monitoring.
• Firewall Protection: Multi-layered firewalls and intrusion detection systems monitor and filter all network traffic to prevent unauthorized access attempts.
• Regular Security Audits: We conduct quarterly security audits, vulnerability assessments, and penetration testing by independent security firms.
• Employee Training: All staff members receive regular training on data protection, privacy best practices, and social engineering awareness.
• Incident Response Plan: We maintain a comprehensive data breach response plan to detect, contain, and remediate security incidents promptly.

While we implement robust security measures, no system is 100% secure. You also play a role in protecting your account by using strong passwords, enabling two-factor authentication, and never sharing your login credentials.

7. Data Retention and Storage

klik11 retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations:

• Active Accounts: Personal data is retained for the duration of your account's active status and for a reasonable period afterward to facilitate potential reactivation.
• Transaction Records: Financial transaction data is retained for a minimum of 7 years in compliance with anti-money laundering regulations and tax laws.
• Identity Documents: KYC verification documents are retained for 7 years after account closure to meet regulatory requirements.
• Communication Records: Customer support chat logs, emails, and call recordings are retained for 3 years for quality assurance and dispute resolution purposes.
• Marketing Data: If you unsubscribe from marketing communications, your contact information is moved to a suppression list and retained to honor your opt-out preference.
• Closed Accounts: When you request account closure, personal data is anonymized or deleted within 30 days, except where retention is required by law.

8. Your Privacy Rights

Under international data protection laws, you have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal data we hold about you, including information about how it is processed.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data. You can update most information directly in your account settings.
• Right to Erasure: You may request deletion of your personal data, subject to legal retention requirements and legitimate business needs.
• Right to Restriction: You may request that we temporarily restrict processing of your personal data in certain circumstances.
• Right to Data Portability: You may request a machine-readable copy of your personal data to transfer to another service provider.
• Right to Object: You may object to processing of your personal data for marketing purposes or where processing is based on legitimate interests.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of prior processing.
• Right to Lodge a Complaint: You have the right to file a complaint with a data protection authority if you believe your rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the contact information in Section 13. We will respond to all requests within 30 days.

9. Cookies and Tracking Technologies

klik11 uses cookies and similar tracking technologies to enhance your browsing experience, analyze platform usage, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you on subsequent visits.

9.1 Types of Cookies We Use

• Essential Cookies: Necessary for the Platform to function properly. These cookies enable core features like secure login, session management, and shopping cart functionality. You cannot opt out of essential cookies.
• Performance Cookies: Collect anonymous information about how visitors use our Platform, which pages are most popular, and error messages encountered. This helps us improve site performance.
• Functional Cookies: Remember your preferences such as language selection, currency, and account settings to provide a more personalized experience.
• Targeting/Advertising Cookies: Track your browsing activity to deliver relevant advertisements and measure marketing campaign effectiveness. These cookies are only set with your consent.

9.2 Managing Cookies

You can control and delete cookies through your browser settings. However, disabling cookies may affect the functionality of our Platform and your ability to access certain features. Most browsers allow you to:

• View what cookies are stored and delete them individually or all at once
• Block third-party cookies while allowing first-party cookies
• Block all cookies from specific websites
• Block all cookies entirely (note: this may break website functionality)

10. International Data Transfers

As an international online gaming platform, klik11 may transfer your personal data across borders to servers and service providers located outside Indonesia. When we transfer data internationally, we ensure adequate protection through:

• Standard contractual clauses approved by data protection authorities
• Adequacy decisions recognizing equivalent data protection in the destination country
• Binding corporate rules for transfers within our corporate group
• Your explicit consent where required by law

All international data transfers comply with applicable data protection regulations and maintain the same level of protection as required in Indonesia.

11. Children's Privacy

klik11 services are intended exclusively for individuals aged 21 years or older. We do not knowingly collect personal information from minors under the age of 21. If we discover that we have inadvertently collected data from an underage user, we will immediately delete that information and close the associated account.

Parents or legal guardians who believe their child has provided personal information to klik11 should contact us immediately using the details in Section 13. We take underage gambling prevention seriously and implement age verification measures during registration and at random intervals thereafter.

12. Changes to This Privacy Policy

klik11 reserves the right to update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will notify you by:

• Sending an email notification to the address associated with your account
• Displaying a prominent notice on our Platform homepage
• Requiring you to acknowledge the updated policy upon next login

We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information. Continued use of klik11 services after policy changes constitutes acceptance of the updated terms.

13. Contact Us About Privacy

If you have questions, concerns, or requests regarding this Privacy Policy or how klik11 handles your personal information, please contact our Data Protection Officer:

• Email: [email protected] (Plain text, not a clickable link)
• General Support Email: [email protected]
• Live Chat: Available 24/7 via the Platform
• Response Time: We aim to respond to all privacy inquiries within 72 hours

For urgent security matters such as suspected account breaches or unauthorized access, please use live chat or WhatsApp support for immediate assistance.